Frequently Asked Questions
Answers to the most common questions about our products and company. Can't find your question? Just get in touch with us.
01
General Questions
How can I contact you?
For all your questions and requests, our customer service is available Mon–Fri from 8 am to 5 pm at +49(0)7941-9199-0. Alternatively, you can also send us an email.
online{'@'}heka-werkzeuge.deIs my personal information treated confidentially?
We only collect the order-related data we need for shipping. Of course, the provisions of the German Federal Data Protection Act are strictly observed!
You can find our privacy policy hereCouldn't find any suitable answer?
Write to us – normally we get back to you within 24 hours.